NTC Sets the Standard for Industry Employee Training

NTC wrote a definitive white paper on mortgage industry internal training programs last year, but has been focused on revamping its Quality Division since 2009; the division oversees the company’s training and technical excellence for over 450 team members.

 “Since the company was founded in 1991, NTC has always focused on intensive training,” said NTC’s Vice President of Quality Shawn Sorensen. “We have worked continuously since that time to create a division capable of delivering extraordinary training measures. We have become so proficient in our training methods, we are now being asked by clients to train their staff.”

The Quality Division within NTC is tasked with constantly reviewing changes to laws and regulations and developing appropriate training programs. The department is made up of 30 full-time employees led by Sorensen.

Over the past year, the division has achieved:

  • A 29% increase in staff since April 2015
  • 40 new homegrown executives, advanced and promoted from within
  • Completed 5,000 individual training courses, up 1,000 courses from the prior year
  • Compliance rate increase from 99.80% to 99.95%, with 25% increase in volume
  • Trained staff graduating within a 1-2% error rate, down from 5% last year
  • Training extended beyond NTC into client shops

NTC only recently began offering its training regimens to client companies. After a recent training event for seven executives, the client requested similar training for all 600 employees. The training will be delivered through NTC’s new Dallas office.

“Training isn’t something we engage in as an adjunct to our normal business, it’s a very real part of our daily operation,” said NTC CEO John Hillman. “Our training program was built to the same stringent requirements that we use to develop any of the offerings we bring to the market. If we chose to spin it off today, it would stand on its own as a model that is unmatched in our industry. The results of our relentless fixation on training is that we regularly meet and exceed regulatory compliance requirements and standards for our clients.”

To find out more or to get a copy of NTC’s training white paper, contact the company.

About NTC

Nationwide Title Clearing, Inc. (NTC) is a privately-owned leading research and document-processing service provider to the residential mortgage industry. NTC services mortgage lenders, servicers and investors, including eight of the top 10 residential mortgage servicers in the country, resulting in an expansion that is also tied to its contribution to its industry and its local community. NTC ranked number 13 on the Tampa Bay Business Journal’s 2014 Fast 50 Awards list of fastest growing companies in Tampa Bay, and number 3,108 on the 2015 Inc. 500/5000 list of fastest-growing companies in America. NTC has also won a Top 100 Workplace Award from the Tampa Bay Times, five times in its history. For more information, visit the company’s website at www.nwtc.com.


Nationwide Title Clearing (NTC)
Rick Grant