The award honors exceptional products and services that facilitate voice, data and video communications that were launched during the last twelve months.
XO Contact Center Services is an advanced cloud-based contact center service that enables businesses to provide multiple methods for customers to engage with a contact center. The service is part of the XO portfolio of unified communications offerings that provides customers of all sizes the communications and collaboration applications and tools they need to maximize employee productivity. Earlier in 2016, XO was also the recipient of the TMC 2016 Unified Communications Product of the Year Award for its Hosted PBX service.
“Congratulations to XO Communications for being honored with a Communications Solutions Product of the Year Award,” said Rich Tehrani, CEO, TMC. “XO’s Contact Center Service solution is truly an innovative product and is among the best solutions brought to market in the past twelve months that facilitates business-transforming voice, data and video communications. I look forward to continued excellence from XO in 2017 and beyond.”
“We are honored to accept the Communications Solutions Product of the Year Award,” said Jake Heinz, senior vice president of marketing and product at XO Communications. “Our cloud-based contact center solution allows business to improve customer experience by increasing the number of first call resolutions with reduced hold times. As part of our powerful unified communications portfolio, our Contact Center Services solution helps customers differentiate themselves from their competition and enable increased productivity.”
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as one million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 – HTML5 & Mobile App Developer Conference; IoT Evolution Conference & Expo; IoT Evolution Developers Conference; MSP Expo; Real Time Web Communications and more.
For more information about TMC, visit www.tmcnet.com.
About XO Communications
XO Communications provides the technology that helps business and wholesale customers compete in a hyper-connected economy. In the U.S., XO owns and operates one of the largest IP and Ethernet networks that customers rely on for private data networking, cloud connectivity, unified communications, and voice, Internet access, and managed services. To learn more about XO Communications, visit www.xo.com or blog.xo.com. XO Communications is also on Twitter and LinkedIn.
Dave Farmer, +1-703-547-2219