In addition, the expo will be co-located with eCommerce Expo, which has over 70 speakers, meaning these free-to-attend events has over 150 leading industry experts and business leaders presenting under one roof.

At Customer Contact Expo, there will also be over 150 suppliers of leading technology and services, including 20 companies new to the show this year covering areas such as: self service, multi-channel integration, workforce management, outbound contact centres, benchmarking and analytics. For more details, check out the directory

Taking place October 1-2, 2014 at London Olympia, some companies to look out for include:

• NewVoiceMedia will be showcasing its integrated multi-channel contact centre communications solutions in the cloud. The vendor will demonstrate how to elevate the customer experience, improve the service team’s efficiency and enable greater visibility by effectively routing, managing and tracking communication across multiple customer channels. They are also inviting visitors to join the team for a champagne reception at their stand F30 on 1st October at 4pm.
• Jabra, the leading global manufacturer of innovative hands-free audio device solutions, will be demonstrating their latest innovative headsets and also, providing valuable information on health & safety in contact centre environments.
• Scorebuddy will be launching their “Best Practice Guide to Quality Assessment for Contact Centres”, which has been a two-year research project spanning the entire industry. They will also be launching a compliance component to their product, in response to recent changes regarding consumer credit.
• DXI will be challenging delegates this year to put their reaction speeds to the test in aid of the amazing Great Ormond Street Hospital Charity (GOSH). The DXI challenge emulates the challenges contact centres face every day and how fast reactions are important in dealing with them.  Make sure to check out their stand!
• Syntec is going to announce its re-branding from ‘Syntec Telecom’ to just ‘Syntec’ at the Expo and Simon Beeching will be discussing priorities, expectations and benefits revealed by contact centre decision makers and IT managers in their latest white paper.
• Aspect Software will be exhibiting its latest development in cloud technology for the contact centre, Zipwire™. Joe Gagnon, Senior Vice President and General Manager Cloud Solutions at Aspect Software, will be over from the US.
• 8×8 Solutions will be showing how its Virtual Contact Centre can help businesses ensure that they are in control of their Customer Experience Management (CEM). Its advanced call centre features empower teams with all the capabilities they now expect such as skills-based routing, multimedia queuing, and real-time monitoring and reporting. 
• Sennheiser will have DJ Killer Tom on the decks on their stand and visitors will have a chance to try their hand at mixing using the Sennheiser HD 25 headphones

Next door, there will also be 140 leading suppliers at eCommerce Expo with products, services and knowledge spanning key areas as:  payments & security, delivery & logistics, digital platforms and marketing.

Helen Curl, Exhibition Director, UBM Live said: “We have gone to great lengths to make this the best Customer Contact Expo ever. We understand the demands customers place upon businesses but thankfully, there is a huge amount of innovation in the market to match those demands. We have reflected this in the vast array of seminar sessions, products and service providers.”

For the 1st time ever, the Conference at Customer Contact Expo the longest running conference to serve the market, is free to attend. Divided into 3 streams, it will include 2 days of presentations and case studies from companies such as: Wowcher, Talk Talk, Salesforce.com, Tesco Bank, E.ON and Interactive Intelligence. They will be covering some hot topics such as the future of the contact centre, multi-lingual service, and connecting ecommerce with customer service. One of the key features is the Customer Service Excellence Arena will feature: Royal Mail, UCAS, Deloitte Digital, Mothercare, Home Retail Group and Aviva.

There are also three additional presentation theatres as part of Customer Contact Expo:

• People & Technology Solution Theatre
• Customer Management Solutions Theatre 
• Social Media & Future Solutions Theatre 

There is a stunning variety of high-level speakers and case studies featuring in the theatres from Marks & Spencer, BT, BSkyB, Cisco, Salesforce.com, Zendesk, Monarch, Genesys, and Barclays Wealth.

Dave Paulding, Regional Sales Director, UK, Middle East, Interactive Intelligence said:  

“Cloud continues to be a popular topic in all spheres of business. For the contact centre, however, it presents incredible opportunities in terms of growth, scalability and flexibility. Cloud, or Communications as a Service (CaaS) is a strong focus for Interactive Intelligence as it builds on years of experience and development of solutions for making the contact centre environment more effective and efficient. The expo enables us to bring these skills and solutions to the fore, demonstrating our knowledge and enabling potential customers to evaluate our offerings and see first-hand how they can assist in bringing productivity, personalised engagement and efficiency to the call centre environment.”

As a part of its aim to have sustainability at the core of all activities, this year Customer Contact Expo is striving to attain ISO 20121 standard for Sustainable Event Management. The event team has been looking at the environment, community and economic sides of sustainability with the aim of ensuring that Customer Contact Expo leaves a positive legacy behind.

For more information and to register for free, please visit http://live.callcentre.co.uk/expo_home/

About UBM Live: 

UBM Live connects people and creates opportunities for companies across five continents to develop new business, meet customers, launch new products, promote their brands and expand their markets.   Through premier brands such as MD&M, CPhI, IFSEC, Facilities Show, TFM&A, Cruise Shipping Miami and many others, UBM Live exhibitions, conferences, awards programs, publications, websites and training and certification programs are an integral part of the marketing plans of companies across more than 20 industry sectors.